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Thread Statistics | Show CCP posts - 9 post(s) |
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CCP Falcon
7886
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Posted - 2014.08.12 09:01:00 -
[1] - Quote
Hey guys,
Apologies for the connectivity issues some of you are experiencing right now. We're currently having a few login issues and are investigating.
I'll update this thread once I have more information.
Thanks for your patience, and apologies for the inconvenience!
- F
UPDATES:
09:40 UTC - OUR OPERATIONS TEAM ARE CURRENTLY WORKING ON INVESTIGATING CONNECTIVITY ISSUES
10:30 UTC - OUR SERVICE PROVIDERS ARE CURRENTLY WORKING ON INVESTIGATING SEVERAL ISSUES
11:00 UTC - THIS APPEARS TO BE A THIRD PARTY ISSUE - WORKING WITH PARTNERS TO RESOLVE IT
12:10 UTC - TRANQUILITY WILL BE REBOOTED IN VIP MODE IN 10 MINUTES
12:20 UTC - TRANQUILITY IS NOW IN VIP MODE
CCP Falcon || Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3 |
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CCP Falcon
7892
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Posted - 2014.08.12 12:14:00 -
[2] - Quote
Tranquility will be rebooted and placed in VIP mode at 12:20 while troubleshooting occurs. This is a third party networking issue, and we're working with our partners to resolve it.
Tranquility will be placed in VIP mode while this issue is troubleshooted and resolved to keep the playing field level and prevent any unfair advantage for those who can connect.
CCP Falcon || Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3 |
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CCP Falcon
7892
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Posted - 2014.08.12 12:23:00 -
[3] - Quote
Taru Audeles wrote:VIP mode ? So no third party issue ?
Yep, third party networking trouble. We're currently working with them to fix it.
Sorry for the disruption 
CCP Falcon || Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3 |
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CCP Falcon
7902
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Posted - 2014.08.12 12:28:00 -
[4] - Quote
kilyun wrote:CCP Falcon wrote:Hey guys,
Apologies for the connectivity issues some of you are experiencing right now. We're currently having a few login issues and are investigating.
I'll update this thread once I have more information.
Thanks for your patience, and apologies for the inconvenience!
- F
UPDATES:
09:40 UTC - OUR OPERATIONS TEAM ARE CURRENTLY WORKING ON INVESTIGATING CONNECTIVITY ISSUES
10:30 UTC - OUR SERVICE PROVIDERS ARE CURRENTLY WORKING ON INVESTIGATING SEVERAL ISSUES
11:00 UTC - THIS APPEARS TO BE A THIRD PARTY ISSUE - WORKING WITH PARTNERS TO RESOLVE IT
12:10 UTC - TRANQUILITY WILL BE REBOOTED IN VIP MODE IN 10 MINUTES
12:20 UTC - TRANQUILITY IS NOW IN VIP MODE Just how busy is it currently there? you dudes shouting at other dudes over SKYPE or are you 'old-school' and using a telephone... you know that thing connected to the wall with the curly wirly wire to a handset?
We have these big red telephones with no buttons on them and curly wires that we shout into. 
CCP Falcon || Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3 |
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CCP Falcon
7902
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Posted - 2014.08.12 12:30:00 -
[5] - Quote
Sebastien Saintfrusquin wrote:Not sure if it is related but an alliance friend got his launcher hijacked by Yahoo somehow ??? screenshot: http://i.imgur.com/YbVcmFU.png(on a related note, connexion from France has been working all morning, though some windows like the Character page felt sluggish)
The yahoo thing is normal. If you have something on your machine that redirects pages that kick back an error to yahoo, this will happen.
CCP Falcon || Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3 |
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CCP Falcon
7902
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Posted - 2014.08.12 12:34:00 -
[6] - Quote
Elcon Tivianne wrote:They'll be using the INOC-DBA system, probably - it's what you use for yelling at other network operators when the internet breaks. It's quite literally an old school secure phone system.
Actually... we just kinda... you know... give them a call... with a cellphone... 
CCP Falcon || Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3 |
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CCP Falcon
7906
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Posted - 2014.08.12 12:41:00 -
[7] - Quote
Foxdonut wrote:Do we have an ETR for the issue?
What is the reason for the service outage?
Is it a fibre break, is it ddos, are it the Five Eyes?
Could you ask the guys at Atom5 / Telia Sonera and report back to us please?
I would just like to know if it's possible to logon today, or tomorrow.. or the day after tomorrow.
You have to improve your communication a bit.
When we have more information we'll release it.
We're not going to commit to a timeframe on resolution when we don't have one.
CCP Falcon || Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3 |
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CCP Falcon
7906
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Posted - 2014.08.12 12:45:00 -
[8] - Quote
Yishna Strone wrote:Foxdonut wrote:Do we have an ETR for the issue?
What is the reason for the service outage?
Is it a fibre break, is it ddos, are it the Five Eyes?
Could you ask the guys at Atom5 / Telia Sonera and report back to us please?
I would just like to know if it's possible to logon today, or tomorrow.. or the day after tomorrow.
You have to improve your communication a bit. They put the server in VIP mode because some people can't connect and it isn't "fair". >_>
Would you consider it fair if you logged in after massive connection issues that lasted for hours for thousands of people only to find that your enemy could connect the whole time, and had reinforced or destroyed a huge chunk of your infrastructure?
Thought not, hence VIP.
CCP Falcon || Community Manager || @CCP_Falcon
Happy Birthday To FAWLTY7! <3 |
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